The City of Midland has announced that approximately 3,700 water customers enrolled in the "auto payment" system experienced a payment issue in their February bills due to a suspected system error.
In a news release by the City of Midland, city officials reported that they are actively investigating the root cause of the error. The affected customers, primarily those with bills due earlier in the month's cycle, will see a higher balance than usual on their bills for the two months combined.
Late fees will not be assessed for these individuals impacted by the system glitch. However, the error is expected to have a notable effect on residents residing in the north, northwest, or west Midland areas who have signed up for automatic payments for monthly billing, as reported on the release.
"We are actively working to track down where the breakdown occurred to cause this error,” said Utilities Director for the City of Midland Carl Craigo in the release. “Your understanding and patience as we navigate this issue are greatly appreciated. Should you have any concerns or require assistance with your account, please do not hesitate to contact our water billing team at 432-685-7320. We are here to help and ensure that your experience with the City of Midland’s services remains positive and hassle-free."
Residents affected by this incident are asked to reach out to the water billing team for assistance with their accounts. Further information regarding the utilities department can be found on their website.